S&R Motors Collision Center - Auto Body & Collision Repair Hayward, CA

Privacy Policy

Your privacy matters to us. This policy explains how S&R Motors Collision Center collects, uses, and protects your information.

Last Updated: March 2026

1. Introduction

S&R Motors Collision Center ("we," "us," or "our") operates the website located at https://srmotorscc.com. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website, submit a contact form, request an estimate, or book an appointment. By using our website, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following types of personal information when you interact with our website:

Information You Provide Directly

  • Contact information: name, email address, and phone number
  • Vehicle information: year, make, model, and description of damage or services needed
  • Insurance information: insurance carrier and claim details when voluntarily provided
  • Photos: images of vehicle damage uploaded through our online estimate form
  • Communication content: messages you send through our contact, estimate, or appointment forms

Information Collected Automatically

  • Device and browser information: IP address, browser type and version, operating system, and device type
  • Usage data: pages visited, time spent on pages, referral URLs, and click patterns
  • Cookies and similar technologies: we use cookies and analytics tools (such as Google Analytics) to understand how visitors use our website and to improve user experience

3. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide customer support
  • Prepare and deliver repair estimates
  • Schedule and manage appointments
  • Communicate with you about your vehicle repair status, including appointment reminders via SMS (see our SMS Privacy Policy)
  • Process insurance claims on your behalf when authorized
  • Improve our website, services, and customer experience
  • Comply with legal obligations and protect our legal rights

4. Information Sharing and Disclosure

We do not sell your personal information. We do not rent, trade, or otherwise share your personal data with third parties for their marketing purposes.

We may share your information only in the following cases:

  • Service providers: with trusted third-party vendors who assist us in operating our website, processing forms, or providing services (e.g., web hosting, email delivery, analytics), subject to confidentiality obligations
  • Insurance companies: with your insurance carrier when you authorize us to communicate on your behalf regarding a claim
  • Legal requirements: when required by law, subpoena, court order, or government regulation, or to protect our rights, safety, or property
  • Business transfers: in connection with a merger, acquisition, or sale of all or a portion of our business assets

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyze site traffic. Cookies are small text files placed on your device by your web browser. You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.

We may use Google Analytics and similar tools to collect anonymized usage data. These services may use their own cookies to track interactions. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for data in transit and secure storage practices. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Contact and estimate form submissions are retained for a reasonable period to support ongoing customer service and business operations.

8. Your California Privacy Rights (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) provide you with specific rights regarding your personal information:

  • Right to Know: you may request details about the categories and specific pieces of personal information we have collected about you
  • Right to Delete: you may request the deletion of your personal information, subject to certain legal exceptions
  • Right to Correct: you may request that we correct inaccurate personal information
  • Right to Opt Out of Sale or Sharing: we do not sell or share your personal information for cross-context behavioral advertising, so there is no need to opt out
  • Right to Non-Discrimination: we will not discriminate against you for exercising any of your privacy rights

To exercise any of these rights, please contact us using the information provided below. We will verify your identity before processing your request and respond within 45 days as required by law.

9. Children's Privacy

Our website is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us and we will take steps to delete such information.

10. Third-Party Links

Our website may contain links to third-party websites (e.g., social media profiles, mapping services, insurance company websites). We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy, wish to exercise your California privacy rights, or have concerns about how your information is handled, please contact us:

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