S&R Motors Collision Center - Auto Body & Collision Repair Hayward, CA

SMS Privacy Policy

How S&R Motors Collision Center uses text messaging to communicate with you about appointments and services.

Last Updated: March 2026

1. Introduction

This SMS Privacy Policy describes how S&R Motors Collision Center ("we," "us," or "our") collects, uses, and protects information related to our text messaging (SMS) communications. This policy supplements our general Privacy Policy.

2. Consent and Opt-In

We only send SMS messages to individuals who have provided their express written consent to receive text messages from us. You may opt in to receive SMS messages by:

  • Providing your phone number and checking the SMS consent box on our appointment booking form
  • Providing your phone number and checking the SMS consent box on our contact or estimate request form
  • Texting a designated keyword to our business number

By opting in, you consent to receive text messages from S&R Motors Collision Center at the phone number you provided. Your consent is not a condition of purchasing any goods or services.

3. Types of Messages

If you opt in, you may receive SMS messages related to:

  • Appointment confirmations and reminders
  • Repair status updates for your vehicle
  • Estimate follow-ups
  • Service completion notifications
  • Responses to your inquiries submitted via our website forms

We do not send marketing, promotional, or advertising messages via SMS unless you have separately and explicitly consented to receive such messages.

4. Message Frequency

Message frequency varies based on your interactions with us. You may receive messages related to active appointments, estimates, or repair work. Typically, this means a few messages per appointment or service interaction. We will not send excessive or unsolicited messages.

5. Opt-Out Instructions

You can opt out of receiving SMS messages from us at any time by:

  • Texting STOP: reply STOP to any message you receive from us. You will receive a one-time confirmation that you have been unsubscribed.
  • Contacting us directly: call us at (510) 244-7184 or email info@srmotorscc.com to request removal from our SMS list.

After opting out, you will no longer receive SMS messages from us unless you opt in again. Opting out of SMS does not affect other communication channels (e.g., email or phone calls).

6. Help and Support

If you need assistance with our SMS messaging program, you can:

7. Costs and Carrier Charges

We do not charge any fee for sending SMS messages. However, standard message and data rates from your mobile carrier may apply. Please contact your wireless provider for details about your messaging plan and any applicable charges.

8. Data Collection and Use

When you opt in to our SMS messaging program, we collect your mobile phone number and any information you provide in your form submission (e.g., name, vehicle information). This information is used solely to:

  • Send you the SMS messages described in this policy
  • Manage your opt-in and opt-out preferences
  • Provide customer service related to your appointment or repair

9. Data Sharing

We do not sell, rent, or share your phone number or SMS opt-in information with third parties for their marketing purposes.

We may share your phone number with third-party service providers who assist us in delivering SMS messages (e.g., our SMS messaging platform), subject to strict confidentiality agreements. These providers are authorized to use your information only as necessary to perform services on our behalf.

10. Data Security

We implement reasonable technical and organizational measures to protect your phone number and related information from unauthorized access, loss, or misuse. For more details on our security practices, please review our Privacy Policy.

11. Your California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell your personal information. For full details, please see our Privacy Policy.

12. Supported Carriers

Our SMS messaging service is supported on all major U.S. mobile carriers. Carriers are not liable for delayed or undelivered messages.

13. Changes to This Policy

We may update this SMS Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of this page. Continued participation in our SMS messaging program after changes are posted constitutes your acceptance of the updated policy.

14. Contact Us

If you have questions about this SMS Privacy Policy or our messaging practices, please contact us:

Call NowFree Estimate